1
Sharon is trying to motivate her kitchen team to perform better in line with the vision of the business. She is planning to do a team building exercise at the next team meeting, so what do you think this could be focused on?
2
Abdul is finding that the team aren’t communicating well and are therefore making mistakes and becoming unhappy. He wants to help the team understand the importance of good workplace communication, and is looking for some inspiration. Which of the following, based on the learning you have completed, should Abdul do?
3
Simon wants the team to understand the concept of anticipating the needs of different types of customers and how this would help the team to improve their service and customer satisfaction. Based on the learning you have completed what should he do?
4
Sunita, the bar manager, believes that leaders are already instilled with behaviours and qualities which means they are natural leaders. Therefore, during the process of selecting a new team leader Sunita is only looking for potential candidates who demonstrate innate leadership trait behaviours. What other techniques or theories of leadership could be introduced to Sunita in order for her to make a more informed decision about appointing a team leader?
5
Rob is trying to help the team understand the term KPI and what this means to the individual and the business. He thinks that focusing on the actual outcome will ensure the team can achieve it but is this really the best way, what would you advise based on the learning you have done?
6
Samantha, Kitchen Manager, is trying to help the team understand the term ethnic origin and race discrimination as part of their continuous professional development. She wants to encourage the team to be respectful of other people who have different beliefs and different ethnic origins, so the team understand how this provides the organisation with a wide variety of diversity and inclusion. Based on the learning you have completed how could Sam do this?
7
Bozena, the team leader in the kitchen wants to ensure the individuals in her team understand how they contribute to the success of the team. She wants them to know that what they do is important to how the business operates and manages to provide what customers and colleagues expect. Based on the learning you have completed how would this be achieved?
8
Adam, the bar team leader, wants to do some risk training with the teams in order for them to be more aware of potential accidents and injuries in both the customer and staff areas. He is suggesting to complete some risk assessment and hazard analysis training as part of the next staff development day. How should Adam approach this based on the learning you have completed so far?
9
John, the general manager is reading an article in a national newspaper about a recent incident that occurred in a national hospitality business. The article describes how the business failed to safeguard its customers against food safety risks by falsely completing kitchen documentation in relation to accurately taking food temperatures. The false representation of recording the temperatures didn’t reflect the actual action taken and food was believed to have been the cause of food poisoning of several customers visiting the business. How should John approach this based on the learning you have completed so far?
10
Anna, a Commis Chef, is confused about the menus that are offered within the different formats of the business. She doesn’t understand why there needs to be such a variety as the customers that visit all want to eat the same thing, so why does it need to look different on each menu. If everything was labelled the same on the menu then the team would easily be able to work across the different formats as there would be no confusion about the dishes, the dish specification and presentation. How should Anna be supported based on the learning you have completed so far?
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