Individualization
Immediacy
Integration
Interactivity
Intuitiveness
offers on-demand access to tools, information, advice, training, communication, and so forth
supports needs of novices, competent performers, and experts at the individual, group, or organizational level
provides guidance even if the user has minimal or no prior learning or experience.
opens a "dynamic dialogue" between user and performance support tool
presents a seamless union of people, process, and devices.