1
.
Acknowledge
the
other
person's
____________________
and
____________________
____________________
____________________
2
.
Use
an
"
____________________
"
statement
that
says
what
you
____________________
.
3
.
Say
a
____________________
.
4
.
Talk
about
____________________
____________________
.
5
.
Say
it
like
____________________
____________________
____________________
.
6
.
Know
your
____________________
____________________
.