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1. 
Which one of the following is the odd one out?
A.
Leadership
B.
Innovation
C.
Relationship Management
D.
Customer Focus
2. 
Evidence based decision making means:
A.
Making decisions in the moment
B.
Making several decisions and ignoring them all
C.
Making decisions based on reports and information
D.
Making decisions based on information where the source is unknown
3. 
Suppliers are?
A.
Internal Stakeholders
B.
External Stakeholders
4. 
Out the following, which 2 are ways that quality can be monitored?
A.
Process Mapping
B.
Quality Cost Analysis
C.
Process Auditing
5. 
Which one of the following is a prevention cost?
A.
Employee Training
B.
Employee Redundancies
C.
Marketing
D.
Customer Feedback
6. 
What is a disadvantage to process mapping?
A.
It can cause friction within the team
B.
It just focuses on processes
C.
Creates a snapshot in time
7. 
Due diligence is?
A.
Preventative steps to avoid an offence
B.
Something which people are owed
C.
Being cautious
8. 
True or False – Quality Standards feed into business objectives?
A.
True
B.
False
9. 
True or False – Customers and Clients would know what to expect if we didn’t have quality standards
A.
True
B.
False
10. 
True or False – Quality Standards are about assessing processes to ensure consistency
A.
True
B.
False