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1. 
How many people make purchases based on on-line reviews?
A.
22%
B.
44%
C.
66%
D.
88%
2. 
Which of the following would you not use a review site for?
A.
Product instructions
B.
Trustworthiness
C.
Customer service levels
D.
Legitimacy
3. 
Which of the following is a business risk with review sites?
A.
You increase your sales
B.
Competitors post false reviews
C.
Knowing the positives of your products
D.
Knowing the success of your customer service training