Attitudinal
The
most
far
-
reaching
impact
of
____________________
on
public
administra
-
tion
was
obviously
at
the
____________________
or
mental
level
.
There
had
been
an
increasing
____________________
change
among
the
____________________
-
à
-
vis
citizens
.
____________________
,
especially
those
at
the
post
-
colonial
coun
-
tries
,
had
so
long
been
treated
as
the
passive
recipient
of
goods
and
services
.
With
the
onset
of
globalization
,
citizens
have
been
couchedas
the
centre
of
____________________
discourse
.
