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1. 
Why does the man call?
A.
Because he is sick
B.
Because he wants to change his appointment
2. 
He wants to make an appointment with Dr. Smith.
A.
True
B.
False
3. 
Initially the appointment is on Thursday at 2:00 o’clock.
A.
True
B.
False
4. 
Finally when is the appointment changed to?
A.
The appointment is changed to next Friday afternoon
B.
The appointment is changed to next Friday morning
5. 
Does the receptionist promise a pencil to the patient?
A.
Yes, he does.
B.
No, he doesn't