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1. 
I don't like my computer's ______. It's quite small
A.
monitor
B.
central processing unit
C.
operating system
2. 
The _____ is often described as the brain of a computer
A.
random access memory
B.
power supply unit
C.
mouse
3. 
Click on the basic parts of a computer
A.
Central Processing Unit
B.
Monitor
C.
Mouse
D.
Hard drive
E.
Random Access Memory
F.
Processor
4. 
Insert the new hard disk into an empty hard disk bay in your ______
A.
keyboard
B.
laptop
C.
sound card
D.
computer case
5. 
I________ that book you lent me. I’ve got another 50 pages to read.
A.
have been reading
B.
have read
C.
haven't been reading
D.
haven't read
6. 
I ________ that book you lent me. I finished it yesterday.
A.
have read
B.
haven't read
C.
have been reading
D.
haven't been reading
7. 
Matt and Sarah _______ some difficulties in their relationship lately, so they _______ to a marriage counselor. I hope they work everything out.
A.
have been having - have been going
B.
have had - have gone
C.
have been having - have gone
D.
have had - have been going
E.
have been having - have been going
F.
have had - have gone
8. 
What would you say to a person who requests a complaint sheet?
A.
I am more than happy to help you
B.
Let me see how I can fix this, Mr/Mrs
C.
I completely understand how you feel, Sir/Madam…
D.
May I suggest that…?
E.
Thank you so much for letting us know about this, Sir/Madam…
F.
For the quickest resolution, I would request you to…
9. 
What would you say to a person who says s/he has been overcharged for a product?
A.
Would you like a gift receipt for that?
B.
Do you have the original receipt?
C.
Did you buy it from one of our other stores?
D.
Could I have a refund please?