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This area and the independent language learning must be integrated.

Size, appeal, comfort, accessibility, security, opening times, location, design and layout are very important

Knowing the number of users over one day and the usefulness of the materials and facilities will be useful to justify the activities.

Training and induction must be considered in this area.

This area needs a good analysis and plan of the different students' needs.

Effectiveness in this area will ensure that the different roles of a coordinator are carried out.

They need to be planned, catalogued, mixed with media and materials, designed, prepared, maintained, organized, classified, reviewed and up to date.

Material designers, administrative, clerical and technological staff are part of this area.

The model of teaching and learning is the base for a successful independent language learning.

Taken this area into consideration will influence the design of materials and support services.