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Jouer Test
1. 
Observe a imagem. O que será que o cliente perguntou para que o garçom tivesse dado aquela resposta? Clique na alternativa correta.
A.
I'm allergic to black pepper.
B.
The air conditioner is not working.
C.
This glass is chipped.
D.
The food is too spicy.
2. 
Observe a imagem. O que o garçom poderia ter dito neste caso?
A.
What about the tables over there? They might be warmer.
B.
Thank you for letting me know.
C.
I deeply apologize for the accident. Are you ok?
D.
I'll speak to the manager to ensure the temperature is better.
3.  []
Ouça o áudio. Qual a melhor forma de resolver o problema do cliente?
A.
I'm sorry. I'll bring another one.
B.
I'm sorry for the mess. Are you ok?
C.
I'll adjust the temperature.
D.
I'll make sure it's prepared without eggs
4. 
Se o cliente estiver muito descontente, o que ele poderá dizer?
A.
Let me take care of that.
B.
What seems to be the problem?
C.
I apologize for any inconvenience
D.
I'd like to speak to the manager, please.
5. 
Observe a imagem. Qual é a alternativa que a completa de forma correta?
A.
basic / bring / someone / what
B.
bad / help / manager / who
C.
basic / get / someone / who
D.
bad / speak / manager / how
6. 
Veja a imagem. O que o garçom pode dizer para a cliente?
A.
I'm really sorry. I'll see to it right now.
B.
I'll double check to ensure your meal is safe.
C.
Let me get a fresh napkin and help you clean up.
D.
Let me replace it for you immediately.