Compléter UPSELLING AND CROSS-SELLING STRATEGIES FILL THE BLANKSVersion en ligne Fill in the blanks with the correct words par Elsa Lisseth Chávez Orellana 1 higher end centric revenue complement value customer Fill in the blank with the correct words . Upselling involves persuading a customer to purchase a - product than the one they initially intended to buy . Cross - selling involves recommending additional products or services that the customer's original purchase . By successfully implementing upselling and cross - selling strategies , businesses can significantly boost their sales . The key to successful upselling and cross - selling lies in providing genuine to the customer . In a call center setting , it's crucial for sales agents to approach upselling and cross - selling with a mindset .
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