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1. Instruction and delivery of training by computer online through the Internet or web. Also called online learning
N - N R I E L G A E
2. Learners’ involvement with the training material and assessing their progress toward learning
F L G E - L S A T N R I U E O
3. Learning that involves a combination of online learning, face-to-face instruction, and other methods
N E D I N D B R N L E L G E A
4. Using a computer and the Internet to distribute instructor-led training to geographically dispersed employees
R A C L O T S M O V L U S I R A
5. A system for automating the administration of online training programs
E I Y S E L S N A M M E N A G N G M T A E N T R
6. The development of a system such as a computer, a computer-controlled robot, or software that thinks intelligently like humans
I I A R L G I L N F E C I C N T E I A E T L
7. The integration of training with other human resource functions so as to track how training benefits the company
U G A T A M N A N C N M H T E E A A I M L P
8. Training method in which geographically dispersed companies provide information about new products, policies, or procedures as well as skills training and expert lectures to field locations
A N N S R G T A D L I C E N I E
9. An interactive training experience in which the computer provides the learning stimulus, the trainee must respond, and the computer analyzes the responses and provides feedback to the trainee
R T C A N N B G - I U A T M O I D R S P E E
10. Audio or video such as YouTube that can be accessed and shared with others
A E M D D E A H R S I
11. A common learning model that assumes that 70 percent of learning occurs on the job, 20 percent occurs socially through coaching and mentoring, and 10 percent occurs through formal classroom instruction
1 2 - O E - 7 L 0 M 0 D 0
12. Training methods in which trainees are passive recipients of information
E T I N M S D E N O A T P R E S H T O
13. A training method in which trainees are presented with a model who demonstrates key behaviors to replicate and provides them with the opportunity to practice those key behaviors
O I R E M G A I O H L D N V E B
14. A training method that involves giving teams or work groups a problem, having them work on solving it and committing to an action plan, and then holding them accountable for carrying out the plan
E O C R N A I N G N A T I L
15. A training method that involves coordinating the performances of individuals who work together to achieve a common goal
G I N T E T N R A M I A
16. A training method in which the trainer communicates through spoken words what trainees are supposed to learn
T C R E E U L
17. Training methods that require an instructor or facilitator and involve face-to-face interaction between trainees
O N T T T I N N S D R A G I D I E L A H M I A T R O
18. One of a set of behaviors that is necessary to complete a task; an important part of behavior modeling training
H A I V R E E O Y K B
19. A process of measuring, analyzing, improving, and then controlling processes once they have been brought within the ______ quality tolerances or standards
X G I I A S S M
20. A set of strategies in which all employees focus on continuous improvement of business processes
I I E A P S N P L Z I E C N R K