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Jouer Froggy Jumps
1. In Smartsheet, what do you do prior to finding an order to work?
A
Click on refresh
B
Add your name next to the order
C
Copy Order ID from the OID column in Smartsheet
2. What do you do if Part A is not available?
A
Let Leadership know
B
Check box on Smartsheet in "Missing Part A" column
C
No notations are needed, move on to the next Order ID
3. What section do you scroll to in the DBQ Setup Separation Health Assessment Worksheet?
A
Reviewer and Call Information
B
The end
C
Clinical Review Notes
4. After obtaining the Order ID what do you do in MedNet first?
A
Open the Worksheet
B
Check the Order Notes
C
Go to the Items Tab
5. Where do you place the Order ID in MedNet?
A
Order ID box
B
Empl ID box
C
Customer ID box
6. What applications are necessary for your work day?
A
Smartsheet, MedNet
B
MedNet, Smartsheet, Call Script/Authentication
C
Smartsheet, MedNet, Work Instructions, Call Script/Authentication
7. When opening the Claims File what do you click on to view?
A
Highlight the Document line and click on "Open PDF File(s) under Quick Task
B
Highlight the Document line and click on "Open PDF File(s)(x64) under Quick Task
C
Double click on the document
8. You must be logged into ______ first before logging into Ignite?
A
Phone (MiCollab)
B
MedNet
C
Provider Portal
9. You made a 1st outbound call attempt that was unsuccessful, what task note do you input?
A
That you will call back in 5 minutes
B
You don't leave a task note for an unsuccessful 1st attempt
C
Unsuccessful call and your name with time of call
10. If you left a voicemail for your 2nd attempted call, what is the Task Result Code?
A
Complete
B
Unsuccessful
C
Left Message
11. What is the Task Code for an inbound call?
A
9944
B
4488
C
4499
12. What is the Task Code for an outbound call?
A
4499
B
3393
C
3993
13. Where do you find resources for your work?
A
DMS, Document Management System
B
MedNet
C
In the Z drive
14. What is the timeframe for making 3rd and 4th attempted calls?
A
5 Minutes
B
24 hours
C
8 hours
15. What Identifiers are needed for Service Member during an outbound call?
A
First/Last Name, Rank where applicable, one other appropriate identifiers on the Authentication List
B
Last Name, Rank where applicable, two other appropriate identifiers on the Authentication List
C
First/Last Name, Rank where applicable, two other appropriate identifiers on the Authentication List
16. Receiving a verbal from the SM that we can speak with their family member is acceptable (along with authentication).
A
True
B
False
C
17. How do you handle Service Member complaints?
A
Warm transfer to Customer Service or give VARO phone #
B
Warm transfer to VARO
C
Email Leadership
18. What do you change once call is successful?
A
Remove name from OID listed in Smartsheet
B
Select "Process Complete" on Smartsheet
C
Select Complete in MedNet Task Result Code
19. During a Behavioral Health Wellness Check who do you reach out to and by what method?
A
Customer Service on Teams
B
Customer Service on Skype
C
Customer Service on Skype and/or Teams
20. Who do you inform once you begin a Wellness Check?
A
Julie Garcia and Cathy Bass
B
Virginia (Joy) Spence and Cathy Bass
C
Virginia (Joy) Spence and Dana Hammel