36.
In the following passage, there are blanks, each of which has been numbered. These numbers are printed below the passage and against each, five words are suggested, one of which fits the blank appropriately. Find out the appropriate word in each case. Any person with a grievance (86) a bank may himself or (87) an authorised representative (88) a complaint in (89) to the Banking Ombudsman within (90) jurisdiction the branch or bank is located. Before making a complaint to the ombudsman, the complainant should have made a representation to the bank named in the complaint and either the bank should have rejected the same or not replied within a (91) of two months or the complainant is not (92) with the reply (93) by the bank. The complaint should be made not later (94) one year (95) the bank rejected the representation or sent its final reply.