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PRO - B2C1m3 - My Blackberry
Author :
Excelangues Formation
1.
Who is the customer complaining to?
A.
the janitor
B.
the salesman
C.
the head of human ressources
2.
What is the problem?
A.
his Blackberry ran out of battery
B.
his Blackberry is frozen
C.
his Blackberry is too old
3.
How long should he wait for a solution?
A.
four hours
B.
one week
C.
two weeks
4.
What does his grandson already have?
A.
an apple
B.
an apple and a blackberry
C.
a blackberry