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1. Asking to speak to someone
2. Identifying the caller
3. Giving the reason for the call
4. Saying the person is/ isn't available
5. Leaving/ taking a message
6. Finishing the call

I'm phoning to place an order.

Is Lucas there?

Thanks for calling

Speak to you later

Could I have your name, please?

I'm calling about the party.

I'm sorry, but she's busy at the moment.

Who's calling?

I'll give her the message

Could you ask him to call me back?

Could I speak to Peter?

Can I take a message?

I'm afraid he's out of the office.

Is that Jonas?

Can I leave a message?