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1. Asking to speak to someone
2. Identifying the caller
3. Giving the reason for the call
4. Saying the person is/ isn't available
5. Leaving/ taking a message
6. Finishing the call

Is Lucas there?

Is that Jonas?

Could I have your name, please?

Thanks for calling

I'm phoning to place an order.

Could I speak to Peter?

I'm calling about the party.

Could you ask him to call me back?

I'm sorry, but she's busy at the moment.

Who's calling?

I'll give her the message

Speak to you later

Can I take a message?

Can I leave a message?

I'm afraid he's out of the office.