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1. Explaining the problem
2. Solving the problem. What you need to do.
3. Promising action. What you will do.
4. Responding and thanking

My pleasure

I'll let you know as soon as I can

I'll explain the situation to IT

I've got a problem with ...

Thanks for the support

We need to hire more staff.

To resolve this issue we have to ...

Don't mention it

I can't log in

There are some problems with ....

I'll call the person in charge

That would be great

I appreciate your help

We tried but it didn't work.

Thanks a lot for your help

I'll speak to Mr Peterson.

We can talk to a consultant.