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1. Identifying yourself
2. When the person isn't available
3. Asking to talk to someone
4. Giving the reason for the call

I want to ask you about ....

Can I speak to Richard, please?

I need to speak to the manager.

I'm calling about ...

Can I take a message?

This call is about the meeting.

He's in a meeting right now, sorry.

This is Bob Hanes from A&T Enterprises

Mary Tyler speaking

I'm afraid Pascal isn't available at the moment.

Good morning, this is Paul Jones. How can I help you?

I'd like to speak to John Jenkins, please

I'm afraid he's busy at the moment

Is Pamela there?

I have a question about ....

Hello Victor. It's Rebecca Suarez.