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Jouer Froggy Jumps
Imprimer Froggy Jumps
OLID 461 - Chapter 6, 7, 8
Author :
Yvonne Hunter-Johnson
1.
The workplace, work, and worker environments can not sustain or raise actual performance to desired level.
A
True
B
False
C
2.
This analysis focuses on what is happening inside the organization to support performance.
A
Worker
B
Workplace
C
Work
3.
This is a mega or extra-large perspective and so it requires mega or extra-large thinking.
A
Worker
B
Workplace
C
World
4.
The people who can provide the answers include representatives from management, supervision, and the workforce.
A
True
B
False
C
5.
Gap analysis is analyzing the desired and actual performance.
A
True
B
False
C
6.
Gap analysis identifies the type of performance improvement opportunity.
A
True
B
False
C
7.
Which of the following is NOT a step in analyzing performance gaps.
A
Identifying and analyzing actual and desired performance.
B
Collecting feedback.
C
Analyzing the causes.
8.
A process used to identify and prioritize the realities that support actual performance.
A
Environmental Analysis
B
Gap Analysis
C
Cause Analysis
9.
Determines why the performance gap exists leading to the real issues and not the superficial ones.
A
Environmental Analysis
B
Environmental Analysis
C
Cause Analysis
10.
Cause analysis is the process of determining the root cause(s) of past, present, or future performance gaps.
A
True
B
False
C