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6. I tried and tried to call the school, but I couldn’t get through to anyone. I’ll send them an email instead.

2. Oh no! We’re going through a tunnel and you’re starting to break up! I only heard the first part of what you said.

1. I’m in a train station and it’s very noisy. I can’t hear you very well. Can you speak up?

7 You want to speak to my brother? OK, hang on a second. Jim?

5 Yes, Ms Watkins is available. I’ll put you through to her.

3. The phone’s ringing. If he’s not busy, he’ll pick it up.

8 Could I just ask you to hold on for a moment while I see if the manager is available?

4. If you get a wrong number, just say you’re sorry and hang up.

d. your voice is on and off again

.a. answer the phone

h, make contact with the person you are calling

b. end the call

F. connect someone on their personal line

c. speak more loudly

g wait - more formal

e. wait - informal