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CUSTOMER SERVICE - OVER THE PHONE
Author :
Jeimy Valentina
1.
VERBS USED IN PHONE CALLS
back
said
She
she'd
call.
2.
VERBS USED IN PHONE CALLS
you
moment
hold
Could
a
on,
please?
3.
VERBS USED IN PHONE CALLS
have
report
phone
changes
in
to
and
the
I.
4.
VERBS USED IN PHONE CALLS
please,
could
Sorry
that
repeat,
you?
5.
PHRASES OF MUCH USE IN CUSTOMER SERVICE FOR PHONE CALLS - Giving your name
This
Smith
Enterprises
Robert
is
ABC
from.
6.
PHRASES OF MUCH USE IN CUSTOMER SERVICE FOR PHONE CALLS - Getting through to the right person
speak
Ellen
please
like
to
to
Baker,
I'd.
7.
PHRASES OF MUCH USE IN CUSTOMER SERVICE FOR PHONE CALLS - Making the connection
please
you
hold
Coul?
8.
PHRASES OF MUCH USE IN CUSTOMER SERVICE FOR PHONE CALLS - When the person isn't available
to
Would
back
call
later
you
like?
9.
BASIC STEPS FOR MAKING A SUCCESSFUL CUSTOMER CARE PHONE CALL - Arranging an appointment
next
suit
you
Does
Thursday?
10.
BASIC STEPS FOR MAKING A SUCCESSFUL CUSTOMER CARE PHONE CALL - Agreeing on a time
at
good.
Tuesday
Sounds
o'clock
2.
11.
BASIC STEPS FOR MAKING A SUCCESSFUL CUSTOMER CARE PHONE CALL - Suggesting a new time
How
about
instead
Tuesday
morning?
12.
BASIC STEPS FOR MAKING A SUCCESSFUL CUSTOMER CARE PHONE CALL - Confirming
detail
confirm
an
in
the
email
you
Could?