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1. Choose TCN dispositions
2. Some of the call status are:
3. Which are the types of pause you have in TCN?
4. You are able to see this in ALL the customer's bills:
5. These are routine charges:
6. These are non-routine charges:
7. Which are the type of accounts?
8. The customer can process a payment by:

Break

Answer Inbound Call

Partial Payment

Lunch

Waiting

Checking account

Just Energy Address

Meter Read

Inactive

DNP Notice Fee

Transfer Balance

Just Green

Wrap Up

Check

Taxes

Meeting

Notes

Customer Hung Up

Coaching

Account number

Cash

Active

Transfer Call

Late Payment Penalty

Energy charges

Commercial

Paused

Base charge

Utility's phone number

Credit/Debit Card

DNCL