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The plan is approved and passed to the analysts to prepare and implement the manufacturing process.

Customers place orders through customer services

The re-order process generates a request to the purchasing department to place new orders with the suppliers

The marketing department researches the project and forwards a detailed business plan to the Business Unit Manager

The transport company collects the consignment and delivers it to the customer

The purchasing, logistics and transport department plan the purchase of material and their delivery to the manufacturing plant

The sales department identifies a need for a product, and tells the marketing department about it.

The order is sent to the warehouse

Finished goods are put into inventory in a warehouse awaiting orders, and the company computer system is updated.

As stock has now been used the computer system generates a request for new stock.

Suppliers receive orders and despatch raw materials and components to the manufacturing site on agreed dates

Customer services take orders and input them to the computer system.

The analysts pass details of raw materials and components to purchasing

The senior business managers make a decision on the project

The product is manufactured

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15

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7

11

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