Imprimer Test: A supermarket and customer loy (Second Language - Segunda Lengua

1.

1.-Customer complaints: Usually solved by staff on customer ________

A.

Service desk

B.

human resources

C.

marketing office

2.

2.- More serious complaints put on customer¬________

A.

mailbox

B.

service desk

C.

Comment card

3.

3.- Building relationship with customers: Tesco Clubcard a____with vouchers

A.

discount

B.

loyalty card

C.

giveaway

4.

4.- Visits to _____ and other groups

A.

high schools

B.

Local schools

C.

school deparments

5.

5.- Free transport to store from _____

A.

Urban areas

B.

head offices

C.

Rural areas

6.

6.- Vouchers for schools to obtain____

A.

Computer equipment

B.

suplies for students

C.

Scholarships

7.

7.- Measuring customer satisfaction: Mystery Shopper does a _______every four weeks+ reports from Head Office

A.

business meetings

B.

agenda

C.

Sample shop

8.

8.- Accompany customers in store-note down comments about their____

A.

Shopping experience

B.

Future shoppings

C.

complaints for the service