diagram, thinking about our customers can
we need to listen. Then,
summarize, there are three
we need to act. And finally,
ways to respond to our customers. First,
for listening. Are
bring immediate results. So, to
So, as you can
brings me to the end of my presentation. Thanks
there any questions?
we need to be seen to be listening and reacting. OK, that
see from this
3
10
8
2
4
1
9
6
7
5
11
12
