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Jouer Froggy Jumps
Imprimer Froggy Jumps
Domain Workflow
Author :
BETZAIDA CHAJ
1.
My live site is not working, please help. (Choose the correct workflow to troubleshoot this issue)
A
Check if the domain is in the account
B
Ask the wea
C
Send the steps via email
2.
You find out that the domain is connected in the account, what's next?
A
Tell the user the domain is not working
B
Check the connection method (NS or Pointing?)
C
Send the user with the domain host.
3.
Domain is connected via Name Servers -What's next?
A
Tell the user
B
Nothing, user has to wait
C
Verify if DNS records are properly added
4.
Which records should you check?
A
A record
B
Cname record
C
NS records
5.
Awesome job!, Know, in which tool, can you check if the NS records where added correctly?
A
Google
B
ASK
C
whois.com
6.
Great!, You find out that records where added correctly, what's next?
A
Check in Whois.com if the domain is active
B
Just wait
C
tell the user to contact the domain host.
7.
Know that your know the domain is properly connected and is active. What's next?
A
Check SBS
B
Ask the user when he connected the domain.
C
Ask a WEA
8.
The user answer: I connected the domain yesterday. Which tool should you check next?
A
whatsmydns.net
B
BatOffice
C
Escalate to adv billing
9.
Well done!, After your research, what will be the right answer to the user's concern?
A
Please contact your domain host
B
Let me send you a refund
C
I see that, everything is properly connected, we just need to wait for propagation time.