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1. What is the GCT? What is its value and which country operates it?
A
Greenwich Civil Time, 16.65%, Jamaica
B
General consumption tax, 16%, Jamaica
C
General consumption tax, 16.65%, Jamaica
2. How is fact finding done correctly?
A
Handling objections and asking assertive questions to better understand the reason behind delay.
B
Asking assertive questions to better understand the reason behind the delay and collecting money.
C
Asking assertive questions to better understand the reason behind the delay and payment capacity.
3. How many days in arrears must the mortgage, personal loan and credit card be in order to send a demand letter?
A
MTG and SPL 75 DPD/ CRD-SCL 120 DPD
B
MTG and SPL 90 DPD/ CRD-SCL 120 DPD
C
MTG 90 DPD/ SPL 75 DPD/ CRD- SCL 120 DPD
4. What are the criteria for a "Field call"?
A
3 no-contact, DPD and Account balance
B
2 no-contact, DPD and Account balance
C
3 no-contact, DPD and Arrears
5. When the call is set up as HNG?
A
Customer gives a positive answer about payment or set an objection call lasts less than 1:30 and hng
B
Customer set an objection and hung up call lasts more than 00:01:30 and payment already made
C
QA disclaimer given and customer provided method, amount and date to pay.
6. What does the disposition of the BF depends on and how many days is it?
A
It does not depend on anything, 5 days for all products.
B
Product type/ 5 days for CRD-SCL and 2 days for MTG-SPL.
C
Bucket/ 5 days for Bucket 1 and 2 products and 2 days for Bucket 3+ products.
7. What should be taken into account when calculating the TDSR in refinance and consolidation offers?
A
Sum of all debts including bank debts, outside debts and monthly personal expenses.
B
Sum of all debts including bank debts and outside debts.
C
Sum of all debts personal expenses like rent, school payments, cellphone and bank products.
8. How to calculate the value to be paid by the customer to reduce days in arrears in non-revolving products?
A
Checking Revolving tab
B
Subtracting the monthly instalment to the amount on arrears till you can get the last amount overdue
C
None of the above