User states Teams softphone won't allow to forward a call
User has questions regarding the international roaming feature on iphone.
Unable to download 3M apps from Comp Portal
User's phone screen broke, warranty is no longer active
User experiencing frozen or unresponsive iPhone, TS already run
User's new iphone (less than a year old) not charging up.
User calls asking for an Apple ID password reset
us-voiceportal & Cisco SelfCare Portal won't take user's credentials
User trying to enroll corporate phone on Intune, says device not compliant. You already ran TS and error persists
User wants to perform a backup of their iphone on itunes
User calls stating Teams softphone's quality is poor
User wants to transfer liability of their personal number
Broken iPad, still under warranty.
User's Jabber won't make or receive phone calls connected to 3m network. Jabber was reset to factory settings, Server is configured correctly as well
Error on Jabber: "Cannot Communicate with the server. The connecton has timed out." TS was performed but error persists
User missing items requested on Tangoe site after shipping
