1
What a customer might request if the vehicle is impounded after the acount is paid off
2
The department you transfer to if the account is already in a "T" route state
3
Where you transfer a call if the account is charged off
4
When in the custody of a third party, a vehicle is considered to be what?
5
You should do this to the account with the details of the call
6
A potential location of one of our vehicles if the customer hasn't paid their car repair bill
7
A third party who could potentially have custody of our vehicle
8
How many steps are there prior to transferring a caller to Loss Mitigation if the account isn't already in a "T" route state?
9
The display screen where you input the gathered information
10
How you should route the account for an impound call
