Essential components of therapeutic communication include:
Reflecting (clarification techniques) :
Despite what we know about each client, they should always be treated with:
Paraphrasing (clarification techniques) :
Presupposition questions (types of questions) :
Projective questions (types of questions) :
Personal space is typically _______, but this can vary culturally.
Exploring (clarification techniques) :
Appearance, posture, facial expressions (affect), eye contact, gestures, sounds (sighs, groans, laughing), territoriality, personal space, & silence.
Barriers to effective communication:
Behaviors to monitor for congruence with verbal communication
Time, Active listening, Caring attitude, Honesty, Trust, Empathy, Non-judgmental attitude
Directs focus back to the client so they can examine feelings
Respect
Asking irrelevant/personal questions, offering personal opinions, false reassurance, minimizing feelings, asking "WHY" questions, offering judgment
Allows the nurse to gather more information on important topics stated by the client
Restates the client's feelings & thoughts for client to confirm what is communicated
Explores goals & motivations by presenting hypothetical scenario in which client no longer has the mental health disorder
Uses "what if", or similar, explore feelings, gain greater understanding of problems & solutions
18in-4ft