1
Listening for pleasure or recreation
2
Receiver is physically hearing the words, but choosing not to acknowledge the words
3
Listening to another person with the best of intent but then becoming distracted
4
Establishing and maintaining a relationship between an organization and the public
5
Unfair treatment of people on the basis of characteristics
6
When the receiver pretends to listen but is thinking of other occurrences
7
Paying close attention to what is being said in order to fully understand the message
8
Way to communicate and present ideas and information to an audience for a specific purpose
9
A courteous, conscientious and generally businesslike manner in the workplace
10
A paid communication that attempts to influence opinion
11
Act of analyzing, evaluating or judging
12
Selling or purchasing in a market
11
3
12
10
6
2
5
9
8
7
4