European Licensing Quiz 2.0


European Licensing Quiz 2.0Version en ligne Determine the level of knowledge of the European licenses to be worked on. par Sofia Quimbayo 1 If the document does not contain a PIN (ЈМБГ) or passport number, we must reject it under Other > No message. This statement belongs to: a Italy Licence b Serbia Licence c Netherlands Licence d Cyprus Licence 2 How should I proceed with a DVL in Serbia? a Update the PIN and work as normal b Rejected as Other – No message and send template c Ask to TL for Auth and accept d Rejected as Incomplete or censored 3 These are the POA's I can accept without a postcode or apartment/house number (Serbia) a BS and Utility services b Telephone bill and Landline c All above d Any of them 4 If you receive a document from Mitrovica - Kosovo, we must: Choose one or more answers a Review the address and accept the doc b Suspend or close the account c Close the account d Refer to CVRA -Priority 5 Which type of POA should we reject when working with a Malta licence? a Birth Certificate as Other – Unsupported b Utility Bill as Reject – Unsupported c No need POA d Mobile Telephone Bill as Reject – No message 6 Which countries are regulated under the Malta license? Choose one or more answers a Tonga, Western Samoa and Ireland b Croatia, Ivory Coast, Malta c Finland, Kenya, Liechtenstein d BAC, BAP, Canada Ontario 7 They do not fall under Gibraltar’s regulatory framework. a Chile and El Salvador b BAC, BAP and Canada - Ontario c Bahamas and Canada d Dominican Republic ‘la tierra del perreo’ 8 For this document, we need to check and update the Abbreviated Place of Issue according to the table: (Italy) a PP b RP and Old Style DVL c In all cases, I need to update the abbreviated Place of Birth, Daah. d DVL 9 This information must be changed or updated in D-tool, depending on whether the customer is Italian or non-Italian. a Date of Expiry and ID number b BSN c Ministro Affari Esteri and MIT d Issuing Authority and Place of Issue 10 Which license should I use to access Account Manager and deactivate the Open account Offer? a This task is for CS b USA if the person is over 21 c Netherlands if the person is under 24 d Netherlands if the person is over 24 11 These are abbreviations I may find in the document, but I shouldn't update them. (Netherlands) a Mr. and Mdlle. b e/v, w/v, p/v, b/v c Doña, Don d Sr. Mrs. Miss 12 Those are documents that we can receive as BSN support: a BS With IBAN b Payslips c European Health Insurance Card and Tax and Customs Administration d Accountants/Solicitors Letter and Mortgage Statements 13 If I receive a doc under Netherlands licence and doesn’t include place of Birth, I must: a Ask to TL for auth to accept it b Update to City of issue and Accept c Reject as Other > Unsupported d Close the window and take another doc 14 Can I accept a RP under the Netherlands Licence: a Yes, but I must do an additional process b No, because doesn’t have BSN c Yes, but I must raise a query d What does mean RP? 15 What should I do with the POA's that contain information about customers’ income in the Netherlands? a Redact it and accept it if the information matches b Redact it and send the information to the RGS Affordability team c Redact it, accept it, and add it to the deletion sheet d Receive auth from my colleague, then redact and proceed in accordance with the KB. 16 ID Cards and DVL's should show the name of the individual’s father. This statement belongs to the license of: a Ireland Licence b Bulgaria Licence c Serbia Licence d Cyprus Licence 17 Can I accept a RP under the Bulgaria Licence: a Off course my horse b Yes, but only if it has the LNC Number c No, reject as Incomplete or Censored. d No, reject as Other > Unsupported. 18 With these documents, maybe we will learn Greek: a Serbia Documents b Cyprus Documents c Kosovo Documents d New Zealand Documents 19 These are Cyprus's BDD requirements: Choose one or more answers a Place of Birth, Nationality and ID Number b Country of issue, full name, and codice fiscale c I’m not sure, please help me God. d Passport or ID Card with place of birth, Nationality, and IPAV 20 These types of docs are unsupported in Ireland: a Motor insurance and Home insurance b Utility Bills c Age Card and Bank or Utility correspondence d Mobile telephone - Landline bills 21 How did you feel about this questionnaire? Choose one or more answers a I've already completed it; make another one. b I need Re- Training. c I don't mind; there is no prize. d Good, I'm ready. Feedback 1 Driving licences, residency permits and non-Serbian issued documents are not supported documents for Verification where Residential Country = Serbia and Nationality = Serbian. This must be rejected as Other - No Message. This is due to the document not containing the Personal ID Number (ЈМБГ). 2 DVL's are not supported for this licence where residential country = Serbia and nationality = Serbian. Reject as Other > No message and send template SerbPINRequired. Leave the Key note corresponding. 3 POA's Supported for Serbia Licence: Utility Bill, Bank Statement, Mobile and Landline Telephone Bill and Property Tax Statement. 4 Under the Serbian license, we no longer accept new registrations from customers residing in Kosovo and as such, customers who input a Kosovo address onto their account must be suspended or closed depending the balance. 6 You can find the information regarding this licence on KB 1533 - Malta Regulated Countries Accounts Information 7 You can find the information regarding this licence on KB 2705 - Gibraltar Regulated Countries Accounts Information 9 For the Italy licence is necessary see the table related to Issuing Authority and Place of Issue in each doc: PP, ID Card and DVL, because this change depending if the customer is Italian or Non Italian to ensure the company remains compliant with licensing requirements. 10 You can find this information in Power Point of Netherlands DOB Updates where you can see this process for VER 14 Manually Accept - No message, open account in V- tool and Add Match type: Copy Verified - Residency Permit /Visa and send the cx NETHERLANDSVERNOTCOMPNOBSN via email, let this note: VERIFICATION - RP Manually Accepted due to no BSN on document - RP no BSN match type added - Customer contacted to provide a document containing BSN - Once received, refer to VER. 15 Any document received in the account holder's name which displays information regarding a customer's income must be referred to the RGS Affordability team / KB 2046 / email template sent by Sup Santiago Ortegon 20.09 \| VER \| Netherlands \| Proof of income

1

If the document does not contain a PIN (ЈМБГ) or passport number, we must reject it under Other > No message. This statement belongs to:

a

Italy Licence

b

Serbia Licence

c

Netherlands Licence

d

Cyprus Licence

2

How should I proceed with a DVL in Serbia?

a

Update the PIN and work as normal

b

Rejected as Other – No message and send template

c

Ask to TL for Auth and accept

d

Rejected as Incomplete or censored

3

These are the POA's I can accept without a postcode or apartment/house number (Serbia)

a

BS and Utility services

b

Telephone bill and Landline

c

All above

d

Any of them

4

If you receive a document from Mitrovica - Kosovo, we must:

Choose one or more answers

a

Review the address and accept the doc

b

Suspend or close the account

c

Close the account

d

Refer to CVRA -Priority

5

Which type of POA should we reject when working with a Malta licence?

a

Birth Certificate as Other – Unsupported

b

Utility Bill as Reject – Unsupported

c

No need POA

d

Mobile Telephone Bill as Reject – No message

6

Which countries are regulated under the Malta license?

Choose one or more answers

a

Tonga, Western Samoa and Ireland

b

Croatia, Ivory Coast, Malta

c

Finland, Kenya, Liechtenstein

d

BAC, BAP, Canada Ontario

7

They do not fall under Gibraltar’s regulatory framework.

a

Chile and El Salvador

b

BAC, BAP and Canada - Ontario

c

Bahamas and Canada

d

Dominican Republic ‘la tierra del perreo’

8

For this document, we need to check and update the Abbreviated Place of Issue according to the table: (Italy)

a

PP

b

RP and Old Style DVL

c

In all cases, I need to update the abbreviated Place of Birth, Daah.

d

DVL

9

This information must be changed or updated in D-tool, depending on whether the customer is Italian or non-Italian.

a

Date of Expiry and ID number

b

BSN

c

Ministro Affari Esteri and MIT

d

Issuing Authority and Place of Issue

10

Which license should I use to access Account Manager and deactivate the Open account Offer?

a

This task is for CS

b

USA if the person is over 21

c

Netherlands if the person is under 24

d

Netherlands if the person is over 24

11

These are abbreviations I may find in the document, but I shouldn't update them. (Netherlands)

a

Mr. and Mdlle.

b

e/v, w/v, p/v, b/v

c

Doña, Don

d

Sr. Mrs. Miss

12

Those are documents that we can receive as BSN support:

a

BS With IBAN

b

Payslips

c

European Health Insurance Card and Tax and Customs Administration

d

Accountants/Solicitors Letter and Mortgage Statements

13

If I receive a doc under Netherlands licence and doesn’t include place of Birth, I must:

a

Ask to TL for auth to accept it

b

Update to City of issue and Accept

c

Reject as Other > Unsupported

d

Close the window and take another doc

14

Can I accept a RP under the Netherlands Licence:

a

Yes, but I must do an additional process

b

No, because doesn’t have BSN

c

Yes, but I must raise a query

d

What does mean RP?

15

What should I do with the POA's that contain information about customers’ income in the Netherlands?

a

Redact it and accept it if the information matches

b

Redact it and send the information to the RGS Affordability team

c

Redact it, accept it, and add it to the deletion sheet

d

Receive auth from my colleague, then redact and proceed in accordance with the KB.

16

ID Cards and DVL's should show the name of the individual’s father. This statement belongs to the license of:

a

Ireland Licence

b

Bulgaria Licence

c

Serbia Licence

d

Cyprus Licence

17

Can I accept a RP under the Bulgaria Licence:

a

Off course my horse

b

Yes, but only if it has the LNC Number

c

No, reject as Incomplete or Censored.

d

No, reject as Other > Unsupported.

18

With these documents, maybe we will learn Greek:

a

Serbia Documents

b

Cyprus Documents

c

Kosovo Documents

d

New Zealand Documents

19

These are Cyprus's BDD requirements:

Choose one or more answers

a

Place of Birth, Nationality and ID Number

b

Country of issue, full name, and codice fiscale

c

I’m not sure, please help me God.

d

Passport or ID Card with place of birth, Nationality, and IPAV

20

These types of docs are unsupported in Ireland:

a

Motor insurance and Home insurance

b

Utility Bills

c

Age Card and Bank or Utility correspondence

d

Mobile telephone - Landline bills

21

How did you feel about this questionnaire?

Choose one or more answers

a

I've already completed it; make another one.

b

I need Re- Training.

c

I don't mind; there is no prize.

d

Good, I'm ready.

Feedback

1

Driving licences, residency permits and non-Serbian issued documents are not supported documents for Verification where Residential Country = Serbia and Nationality = Serbian. This must be rejected as Other - No Message. This is due to the document not containing the Personal ID Number (ЈМБГ).

2

DVL's are not supported for this licence where residential country = Serbia and nationality = Serbian. Reject as Other > No message and send template SerbPINRequired. Leave the Key note corresponding.

3

POA's Supported for Serbia Licence: Utility Bill, Bank Statement, Mobile and Landline Telephone Bill and Property Tax Statement.

4

Under the Serbian license, we no longer accept new registrations from customers residing in Kosovo and as such, customers who input a Kosovo address onto their account must be suspended or closed depending the balance.

6

You can find the information regarding this licence on KB 1533 - Malta Regulated Countries Accounts Information

7

You can find the information regarding this licence on KB 2705 - Gibraltar Regulated Countries Accounts Information

9

For the Italy licence is necessary see the table related to Issuing Authority and Place of Issue in each doc: PP, ID Card and DVL, because this change depending if the customer is Italian or Non Italian to ensure the company remains compliant with licensing requirements.

10

You can find this information in Power Point of Netherlands DOB Updates where you can see this process for VER

14

Manually Accept - No message, open account in V- tool and Add Match type: Copy Verified - Residency Permit /Visa and send the cx NETHERLANDSVERNOTCOMPNOBSN via email, let this note: VERIFICATION - RP Manually Accepted due to no BSN on document - RP no BSN match type added - Customer contacted to provide a document containing BSN - Once received, refer to VER.

15

Any document received in the account holder's name which displays information regarding a customer's income must be referred to the RGS Affordability team / KB 2046 / email template sent by Sup Santiago Ortegon 20.09 | VER | Netherlands | Proof of income