Tourism & Hospitality Froggy Jump


Froggy Jumps Tourism & Hospitality Froggy JumpVersion en ligne Hospitality English quiz par Rosibel Chavarría 1 At reception, which phrase is best to greet a guest on arrival? a Nice to meet you, how are you doing? b Welcome to the hotel, how may I assist you today? c Hello there, what's your name? 2 If a guest complains about a noisy room, how should you respond? a Blame the guest for the noise. b Apologize sincerely and offer a quieter room or a solution. c Ignore the complaint. 3 Which action demonstrates proper dining service standard? a Serve all dishes without checking preferences. b Take orders without greeting. c Present menus with a smile and offer recommendations. 4 What service should a concierge provide for a guest asking about local transport? a Provide accurate directions and schedules. b Provide inaccurate information. c Sell a tour without permission. 5 What is a recommended practice when selling a local tour? a Hide fees until checkout. b Push tours without consent. c Explain inclusions, duration, and cancellation policy. 6 Which of the following is an appropriate reception greeting? a Yo, what’s up? b Good morning, welcome to the hotel. c You’re late, hurry up. 7 If a guest requests a refund for a service, what is best practice? a Refuse immediately. b Follow policy, document, and escalate if needed. c Ignore the request. 8 Which item helps prevent cross-contamination during service? a Use the same utensil for all dishes. b Leave plates uncovered on the pass. c Separate utensils for different dishes. 9 What is the role of the concierge during check-in? a Assist with reservations and local information. b Clean the lobby. c Only collect luggage. 10 How should staff respond to a guest asking for a customizable tour? a Decline all customization. b Sell a single fixed tour without options. c Offer tailored options or connect with the tour desk.

1

At reception, which phrase is best to greet a guest on arrival?

a

Nice to meet you, how are you doing?

b

Welcome to the hotel, how may I assist you today?

c

Hello there, what's your name?

2

If a guest complains about a noisy room, how should you respond?

a

Blame the guest for the noise.

b

Apologize sincerely and offer a quieter room or a solution.

c

Ignore the complaint.

3

Which action demonstrates proper dining service standard?

a

Serve all dishes without checking preferences.

b

Take orders without greeting.

c

Present menus with a smile and offer recommendations.

4

What service should a concierge provide for a guest asking about local transport?

a

Provide accurate directions and schedules.

b

Provide inaccurate information.

c

Sell a tour without permission.

5

What is a recommended practice when selling a local tour?

a

Hide fees until checkout.

b

Push tours without consent.

c

Explain inclusions, duration, and cancellation policy.

6

Which of the following is an appropriate reception greeting?

a

Yo, what’s up?

b

Good morning, welcome to the hotel.

c

You’re late, hurry up.

7

If a guest requests a refund for a service, what is best practice?

a

Refuse immediately.

b

Follow policy, document, and escalate if needed.

c

Ignore the request.

8

Which item helps prevent cross-contamination during service?

a

Use the same utensil for all dishes.

b

Leave plates uncovered on the pass.

c

Separate utensils for different dishes.

9

What is the role of the concierge during check-in?

a

Assist with reservations and local information.

b

Clean the lobby.

c

Only collect luggage.

10

How should staff respond to a guest asking for a customizable tour?

a

Decline all customization.

b

Sell a single fixed tour without options.

c

Offer tailored options or connect with the tour desk.

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